FAQ

State Owned Company in the field of Mail and Package Delivery Services which is the pioneer of Courier Services in Indonesia

Domestic (To All Indonesian Territories) and Overseas (To more than 200 Countries)

Monday to Sunday and National Holidays 08.00-22.00 (Local Time)

  • Hello Post 1500 161
  • Email: halopos@posindonesia.co.id
  • Livechat: VIDAPOS
  • Telegram: @posindonesia_officialbot
  • Line: @posindonesia
  • Webchat: www.posindonesia.co.id

Yes, you can just contact Halo Pos 1500161 to be picked up by O-Rangers

Yes, 1 package or any package will be picked up for free

  • Important Letter
  • General Goods, Such as: Clothing, Shoes, Bags, Motorcycles, Bicycles, Helmets, Plants etc
  • Value Goods, Such as: Jewelry, Electronics, Gadgets etc
  • Dangerous Goods, Such as: Batteries, Accu, etc

Yes, enter the city of origin and destination city on the tariff menu on the PosAja! web site.

Yes, enter the receipt number on the track & trace menu on the PosAja!

There is insurance or guarantee, which guarantees loss or damage to the shipment and compensation

Package delivery service with shipment contents in the form of Dangerous Goods which can be sent by passenger air transportation or land transportation such as trains, ships and trucking.

category of DG that can be sent by Post:

class 3: Flammable Liquid, viz: perfume, alcohol <70%, honey, pempek vinegar
class 6: Toxic, namely: medicine, vitamins, zamzam water, honey, vaccines
class 9: Miscellaneous DG, namely: cell phones, laptops, small batteries, & lithium batteries
other than these categories, can be sent through corporate shipments with repackaging witnessed by the Post.

Documents that must be completed on Postal shipments:

  1. MSDS
  2. Shipper's Declaration (dual language)
  3. PIK

Package delivery services with shipment contents in the form of Valuable Goods, Perishable Goods, Vulnerable Goods, and live animals, which are sent by passenger air transportation or land transportation such as trains, ships, and trucking.

Documents to be attached to the shipment:

  1. PIK
  2. Animal/Plant Health Letter (from the Quarantine Agency), specifically for shipments of live plant &/animal seeds

 

Management of Animal/Plant Health Documents by post, it is necessary to include:

  1. Power of Attorney from Sender to the Post
  2. Photocopy of KTP Sender
  3. Product samples to be sent.

 

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